Perceptions and Stakeholder Management

I very much like the sentiments expressed by Claude Emond on the Reforming Project Management blog. (post here, blog here).   Too many project managers assume that delivering high-quality work product ensures a high-quality project.  Claude explains how stakeholder management affects perceptions of quality:

[P]roject quality, a strong indicator of project success, does not only depend on the physical characteristics of project deliverables, it also depends on HOW they were delivered. It means that a project is not only a destination, it is also a journey. It means that in matters of quality, BOTH the journey and the destination are important.

Doesn’t that make sense?  The final destination may be your ultimate goal; but how many on-time, on-destination trips have you made where a terrible travel experience ruined the entire trip?  In that light, shared positive perceptions among stakeholders of the project, its goals, its deliverables, and how you got there are the real criteria for project success.

About these ads

One Response

  1. I very much like the sentiments expressed by Claude Emond on the Reforming Project Management blog

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Follow

Get every new post delivered to your Inbox.

Join 2,136 other followers

%d bloggers like this: