I don’t get over to John Agno’s Coaching Tip blog often enough, though I did make it over the other day and found this timely post: In Stressful Encounters, Rewire Yourself to Listen. He points out that:
In a stressful encounter, you may have less than two minutes to gain control and salvage the situation.
The paradox is that we need to be deliberate, calm, and open at a time when our instincts are screaming “react!”. John’s tips — and those of Mark Goulston — are very practical.
My only addition: cultivate the habit of mindfulness so you can access such knowledge and don’t default to merely emotional responses.