If you’re involved with SW procurement and aren’t following Thomas Otter (@vendorprisey, Gartner blog here, personal blog here), then please do so. I saw his post on HCM SaaS/On Demand negotiations (here) and silently nodded my head in agreement.
As SaaS HCM deals come up for renewal, and procurement gets involved, it is now crystal clear that most HR departments have been contracting for HCM software without IT procurement involvement. One of our findings is that most of the time, HR departments are rather poor negotiators.
If you’re a Gartner client, then check out the research note (here, subscription required).