Good leadership never passes the buck… — Anonymous
Recognizing the need to change and the unmanageability of your situation — the first step of a typical 12-step program — corresponds to the Discovery layers of the Escalation pyramid.
The Discovery, Definition and Dialogue layers correspond to the second, third, fourth, and fifth steps of such programs:
- Coming to believe that something outside of the project can “restore the project to sanity,”
- Making a decision to turn that part of the project over
- Taking an inventory of what is wrong (and right) about the project.
- Admitting the faults in that inventory to another.
However, once the ball has started rolling, the situation becomes more normal. In other words, you manage an escalation just like any other project deliverable: plan, execute, monitor, control, and hopefully, close.
Filed under: Leadership, People Development, Performance Management, PMO, Program Management, Project Management, Project Success Factors, Skills vs. competencies, Troubled Projects, Turnarounds | Tagged: de-escalation, escalation, formal escalation, informal escalation, Step Five, Step Four, Step One, Step Three, Step Two, Twelve Steps | Leave a comment »