Putting KM to work

I recently had a chance to chat with Larry Prusak from Babson College’s KM group (they blog here) about some of systematic failures of KM efforts — making a fetish of document storage, business process illiteracy, technology or people-only focus, elevation of ideology over pragmatism.  We agreed that:

…knowledge-management efforts, while useful in some ways, haven’t necessarily led to better products and services, more effective employees or superior work processes.

While this was the theme of our discussion, it actually comes from an article Larry and his partners published in the latest Wall Street Journal/MIT Sloan collaboration.   It is only a summary, but its a useful outline of what can be done to make KM more pragmatic here.

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One Response

  1. […] Read the rest of this great post here […]

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