Increased Customer Satisfaction: Demonstrating the Value of PM

SAP PM-specific success stories: 2004-2006

Showing customer value: more comments on the first results of the PMI Value of PM study, earlier posts (here , here, and here).

SAP customer satisfaction scores have shown strong improvement over the last few years, but project management satisfaction is rising faster than the overall SAP Consulting customer satisfaction. While we have surveys that demonstrate this result, an even more tangible measure of this satisfaction is the huge increase in project management success stories.

The field loves success stories, because they highlight the role of SAP Project Management in ensuring customer success during implementation projects.  Customers go “on the record” to make powerful statements about exactly how SAP Project Management supported their projects and programs.  For examples in a number of industries, click here for a list of SAP Project Management success stories (or search here using the search string “SAP Project Management” success stories).

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