PM Quote of the Day — Florence Nightingale

Apprehension, uncertainty, waiting, expectation, fear of surprise, do a patient more harm than any exertion.

This quote resonates during these uncertain and surprising times.  Florence Nightingale was one of the first medical professionals to recognize that the mind and body work, or don’t work, together.  Her insight was not merely derived from anecdote.  She pioneered the use of statistics in medicine, especially the visual representation of those statistics for non-expert audiences (example here).

Most of us don’t need a statistical analysis to know our teams will flounder without direction, especially now.  I’ve found a couple of posts that address this challenge:

  • Rita McGrath points out (here) one approach to getting teams unstuck — clarifying assumptions, reaching out to the future, and making decision rationales clear. 
  • John Baldoni focuses (here) on just how and why these are especially tough times for managers, and gives some suggestions that parallel Rita’s.
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