Michael Krigsman over at IT Project Failures hosted the first in what he hopes will be a regular series of “Town Hall” podcasts (here) It was originally supposed to be a meet-up, but the weather was dodgy at best so the session went virtual.
Anyway, Paul Greenberg moderated an excellent discussion that covered a lot of ground. As Michael notes, Paul’s CRM background focused the conversation
…on issues drawn from customer relationship management. CRM brings together core business functions — how a company interacts with customers — with technology intended to streamline and improve those relationships. Since these goals are business-oriented, CRM offers excellent examples of non-technical failures connected with technology implementation projects. For example, one participant noted corporate managers sometimes deploy CRM hoping to control end-users, who in turn reject the system in a predictable failure.
Be warned… I jump in at about the 30 minutes mark!
Filed under: Implementation Costs, IT special interests, IT Strategy, Organizational Change Management, Portfolio Management, Program Management, Project Management, Project Success Factors, Troubled Projects | Tagged: CRM, IT Project Failures, Michael Krigsman, Paul Greenberg |