I appreciate Todd Smith’s posts, especially when I need to get back to basics. His site — Little Things Matter — focuses relentlessly on its subject. I think of it as an extended riff on some advice about the “little things” I got as a fledgling McDonald’s shift manager:
Keep the corners clean and the middle of the floor will take care of itself.
This post about showing sincere interest lays out a number of things I forget far too often. As my network gets larger, I have to make a concerted effort to remember names. If I get lazy and don’t repeat a name on my first meeting, then I’m at a loss when I meet the person again.