Petraeus on Change and Lessons Learned

Still cleaning out the “blog ideas” attic and found this gem.  In this speech to the American Enterprise Institute, Gen. David Petraeus presented the Iraq surge as an organizational change problem.  He has clearly lived the change process, both in theory and practice:

[T]here are four steps to institutional change. First, you have to get the big ideas right–you have to determine the right overarching concepts and intellectual underpinnings. Second, you have to communicate the big ideas effectively throughout the breadth and depth of the organization. Third, you have to oversee implementation of the big ideas–in this case, first at our combat training centers and then in actual operations. And fourth, and finally, you have to capture lessons from implementation of the big ideas, so that you can refine the overarching concepts and repeat the overall process.

This last step — integration of lessons learned into the change process — is the wisdom here, IMO.    Strong performance feedback reinforces the successes of organizational change and remedies dysfunctional elements that threaten the change. Everyone gets the idea that “the side that learns and adapts the fastest often prevails”, which is an effective sound bite to help sell lessons learned.   Closing the loop creates, then reinforces, this virtuous circle of learning and adaptation.

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