Surviving PMO Success — The Process Maturity Trap

One of the unexpected challenges in our PMO journey has been that success can make an enterprise-level PMO appear less relevant.  A PMO must transform its approach to stakeholders or it won’t take full advantage of the improvements it fostered.  One manifestation of the problem unfolds thusly:

  1. An enterprise PMO composed of PM thought leaders executes a PM improvement program that delivers methodology, training, tools, and change management initiatives to its stakeholders (e.g., regional, local, unit PMOs).
  2. Those stakeholders [largely] adopt those initiatives and transform their project operations in significant and measurable ways.
  3. This transformation creates a new set of PM thought leaders, who often surpass the knowledge and hands-on experience of the original enterprise PMO.

The business problem has reversed; the enterprise PMO now becomes the organization that needs to change to reflect the new reality.  Deliverables that were relevant in moving from low maturity processes no longer work with a more sophisticated audience.  This issue is compounded by the difficulty in recognizing the changed environment.  Who wants to admit that he/she is no longer automatically at the vanguard of knowledge? 

In other words, the challenge for a successful enterprise PMO is: “Who will change the change agents?”

Surviving PMO Success — Establish an innovation model

During my keynote on “Lessons from a Mature PMO on Sustaining Success”, I spent a considerable amount of time discussing one of the pitfalls of success: becoming satisfied with what was already in place. For example, some global PMO services stopped evolving and improving. Our regions felt like they had to build their own improvements — even worse, we didn’t have a mechanism for leveraging these innovations.

Luckily, we did a some working models that we were able to formalize. Below is a graphic — with a link to a PDF — that outlines the basic concept and an example (WBS templates).

coinnovationpicture

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