Has Starbucks jumped the shark?

What's next... undead baristas?

Jeff Nolan revisits the phenomenon of the now strangely soulless Starbucks (here).  I’ve opined on SBUX’s travails a number of times (here, here, and here). 

Sadly, my initial optimism was misplaced.  A true “back to basics” movement may well have worked, but it hasn’t materialized.  As Jeff notes, all the changes are half-baked or contradictory:

Fewer cookie cutter stores but still cookie cutter in nature, expanded non-coffee products like smoothies and pastry products, and replacement of old automatic espresso machines with new automatic espresso machines. Someone needs to send Schultz the memo he wrote… 

Also, my personal experience is that service has remained inconsistent — ranging from interested to indifferent and back again.  Today’s Starbucks experience was typical.  One associate remembered my favorite drink, but the serving barista barely got it to me within 15 minutes (they weren’t that busy).


Browser History and Gender Roles

Oops…I may have to turn in my silverback credentials.  

Thanks to Jeff Nolan, I found this Mike on Ads modification (here) that’s a riff on the SocialHistory Javascript (here).  I ran the script on my browser and the results are below.

Who knew that everytime I looked at my Mileage Plus account I was getting touch with my feminine side?

Coffee is the nectar of the gods…

Belated hat tip to Jeff Nolan (here) for highlighting the NYT story on the manifold benefits of “God’s Gift to Mankind” (here).

Oh, and don’t miss the Glengarry Glen Ross clip Jeff so kindly linked to.  “A…B…C…” and all that…

New strategy for media SW troubled projects…

Given the market value of newspapers, perhaps when a newspaper software project goes wrong, the vendor could simply buy the company? 

Per Jeff’s post here, nothing like the newspaper business for value destruction.  Is there any other industry where the talent is deliberately segregated from the rest of the firm (the old news vs. business “Chinese Wall”)?  And they wonder why the product sucks.

Now, let me pass this troubled project “tip” on to Michael Krigsman…

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