Five D’s for Leading Project De-Escalations

Amy Alberg’s post at Making Things Happen (here) reminded me that it’s time to dust-off and post on a five step process I put together for de-escalating trouble projects.  My approach focuses on how initiative leaders approach their responsibilities as leaders or as trusted advisors (to our customers).  I’ll lay out the steps in more detail later; for now, below are the steps on the escalation leadership pyramid.

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